Frequently Asked Questions

You can select your favorite products through our website and add them to your shopping cart. Then, follow the checkout process to complete your order and provide the required payment and shipping information. Once the order is confirmed, we will arrange shipment for you as soon as possible.

How to get product information?

You can find detailed product information including description, specifications, ingredients and instructions for use on the product page. If you have any other questions, you can contact our customer service team at any time.

How long does it take to ship?

Once your order is confirmed, we will arrange shipment for you as soon as possible. Shipping time depends on your region and selected shipping method. You can view estimated shipping dates and delivery times on the checkout page. If you have any questions about the shipping status of your order, please feel free to contact our customer service team.

Can I pre-order products?

Yes, we offer reservation service. If the product you like is currently out of stock, you can choose to pre-order the product. Once the product is in stock, we will arrange shipment for you immediately. Please note that shipment times for pre-ordered products may be delayed.

How to contact customer service?

You can contact our customer service team via email or phone. Our customer service team will respond to your inquiry and provide assistance as soon as possible. If you have any questions or require further support, please feel free to contact us.