1. Introduction

Welcome to our website. By accessing or making a purchase from our store, you agree to be bound by these Terms of Service. Please read them carefully before using our website or completing any transaction. These Terms apply to all users of the site, including browsers, customers, merchants, and contributors of content.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to follow the terms and conditions stated here.

---

2. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us.

All information you provide must be current, complete, and accurate. Providing false or outdated information may result in cancellation of your order or suspension of service.

---

3. Products and Availability

All products displayed on our website are subject to availability. We reserve the right to modify, discontinue, or update any product without notice. Prices for our products are also subject to change at any time.

We make every effort to display product details, images, and descriptions accurately, but we cannot guarantee that your device’s display will be completely accurate.

---

4. Orders and Payment

When you place an order, you agree that all payment information provided is correct and authorized.
We reserve the right to limit or cancel orders, including those placed under the same customer account, payment method, or shipping address.

If an order is canceled or modified, we may attempt to contact you using the information provided during purchase.

---

5. Shipping and Delivery

Shipping times may vary based on your location and our processing times. Any delays caused by courier services, customs, or unforeseen circumstances are not our responsibility.

You are responsible for providing a valid and accurate shipping address. Items returned to us due to incorrect addresses may incur additional shipping fees.

---

6. Returns and Refund Policy

Our Return and Refund Policy is incorporated into these Terms of Service. By making a purchase, you acknowledge and agree to the following:

6.1 Return Eligibility

• You have 30 days from receiving your item to request a return.

• Items must be returned in the same condition, unused, with tags, and in original packaging.

• A receipt or proof of purchase is required.

To initiate a return, contact us at skappangel@gmail.com.
Returns must be sent to:

Level 26-01&02, Tower G-Vestor,
Pavilion Embassy, Kompleks Pavilion Ampang,
200 Jalan Ampang, 50450 Kuala Lumpur.

Items sent back without prior approval will not be accepted.

6.2 Damaged or Incorrect Items

Inspect your order upon delivery and notify us immediately if you receive a damaged, defective, or incorrect item so we can resolve the issue.

6.3 Non-Returnable Items

We do not accept returns for:

• Perishable goods (food, flowers, plants)

• Custom or personalized items

• Beauty or personal care products

• Hazardous materials, flammable liquids, or gases

• Sale items or gift cards

If you have questions about the returnability of a specific product, please contact us.

6.4 Exchanges

The fastest way to exchange an item is to return your original purchase and place a new order once your return is approved.

6.5 EU 14-Day Cooling-Off Period

For orders shipped into the European Union, customers have the right to cancel or return an order within 14 days of receipt, without providing a reason. Items must meet the same return conditions listed above.

6.6 Refunds

Once your return is received and inspected, we will notify you of the approval status.
Approved refunds will be issued to your original payment method within 10 business days.

Please note:

• Processing times by banks or credit card companies may cause additional delays.

• The buyer is responsible for all shipping costs, including return shipping fees.

If you have not received your refund after 15 business days from approval, contact us at skappangel@gmail.com.

---

7. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of our services or products. Our total liability shall not exceed the amount you paid for the product in question.

---

8. Accuracy of Information

While we strive to provide accurate and up-to-date information, we do not guarantee that all content on our site is error-free, complete, or current. We reserve the right to correct errors or update information at any time without prior notice.

---

9. Prohibited Uses

You are prohibited from using our site or products:

• For illegal purposes

• To violate laws or regulations

• To infringe upon our intellectual property

• To upload malicious code or attempt to disrupt the service

• For fraudulent or harmful activities

Violation of these rules may result in termination of your access to the Service.

---

10. Changes to Terms of Service

We reserve the right to update or modify these Terms at any time. Changes will take effect immediately upon posting on our website. Your continued use of the Service after updates constitutes acceptance of the new Terms.

---

11. Contact Information

For questions about these Terms of Service, please contact us at:

📩 Email: skappangel@gmail.com
📍 Address: Level 26-01&02, Tower G-Vestor, Pavilion Embassy, Kompleks Pavilion Ampang, 200 Jalan Ampang, 50450 Kuala Lumpur.